Term and Conditions

Welcome to Robotime Zone! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium crafting supplies. By accessing robotimezone.com, you accept these terms in full. If you disagree, please refrain from using our site.

1. Our Crafting Community

Robotime Zone serves passionate crafters worldwide (excluding certain Asian and remote regions) who value:

• Premium yarns (from lace to super fine weights)
• Specialized tools (bamboo needles, ball point paint)
• Creative project materials (amigurumi kits, beaded items)
• Inspirational resources (patterns, books)

2. User Responsibilities

Account Accuracy

When creating an account or placing orders, you agree to:

• Provide current, complete, and accurate information
• Maintain and promptly update account details
• Keep login credentials confidential

Acceptable Use

You may not:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Copy, modify, or distribute site content without permission
• Upload harmful code or interfere with site functionality

3. Products & Services

Product Descriptions

We strive for accuracy in:

• Yarn weights and fiber content
• Tool specifications (bamboo needle sizes, paint quantities)
• Kit components (amigurumi safety eyes, beading supplies)

Colors may vary slightly due to monitor settings. Contact us at [email protected] with any questions before ordering.

Non-Returnable Items

For community safety, we cannot accept returns for:

• Opened ball point paint & supplies
• Beaded items with removed components
• Digital downloads (patterns, e-books)
• Personalized banners/calendars

4. Ordering & Payment

Order Process

1. Selection: Add items to your cart
2. Checkout: Provide shipping/billing information
3. Payment: Complete transaction via Visa, MasterCard, JCB, or PayPal
4. Confirmation: Receive order confirmation email

Pricing & Payment

• All prices are in USD
• We reserve the right to correct pricing errors
• Your card will be charged upon order submission
• Sales tax applied where required by law

5. Shipping Policy

Processing Time

1-2 business days (excluding weekends/holidays) for:

• Yarn weight verification
• Tool quality inspection
• Kit component checks

Shipping Options

Method	Carrier	Cost	Delivery Time	Best For
Standard	DHL/FedEx	$12.95	10-15 business days	Time-sensitive projects
Free Shipping	EMS	Free on orders $50+	15-25 business days	Non-urgent supplies

6. Returns & Refunds

Return Eligibility

• 15-day window from delivery date
• Items must be unused with original packaging
• Return authorization required (email [email protected])

Refund Processing

• 3-10 business days for credit cards
• 3-5 business days for PayPal
• Original shipping fees non-refundable (unless our error)

7. Intellectual Property

All content on robotimezone.com is our property or used with permission, including:

• Pattern designs and instructions
• Product photography
• Branding elements
• Website code and structure

You may not reproduce, distribute, or create derivative works without express written permission.

8. Liability Limitations

Robotime Zone shall not be liable for:

• Project outcomes using our materials
• Minor color or texture variations in natural fibers
• Delays caused by carriers or customs
• Incorrect use of tools/materials

Our maximum liability is limited to your order amount.

9. Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance. Major changes will be:

• Posted on our website
• Dated clearly at the top
• Communicated via email if materially affecting your rights

10. Contact Our Crafting Team

For questions about these terms or your creative journey:

Email: [email protected]
Mail: Robotime Zone, 1601 East 19th Street, Edmond, US 73013