At Robotime Zone, we want every crafting experience with our premium supplies to be perfect. If you’re not completely satisfied with your purchase of yarns, accessories, or DIY kits, we’re here to help with our straightforward returns process.
Crafting with Confidence
We stand behind the quality of our bamboo needles, acrylic yarns, and crafting tools. Most unopened items in their original condition can be returned within 15 days of delivery for a refund or exchange.
Return & Exchange Process
Step 1: Initiate Your Request
Contact our crafting support team within 15 days of receiving your order at [email protected] with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer a refund or exchange
Step 2: Receive Return Authorization
Our Edmond-based team will respond within 24 hours (excluding weekends) with:
- Return authorization number
- Shipping instructions
- Any special handling notes for delicate crafting supplies
Step 3: Package and Ship
Please include all original packaging, especially for:
- Bamboo needles and delicate tools
- Yarn in original skeins
- Amigurumi kits with all components
Ship to:
Robotime Zone Returns
1601 East 19th Street
Edmond, US 73013
Step 4: Processing
Once received, we’ll inspect your items and process within 3-5 business days. You’ll receive email confirmation when complete.
Non-Returnable Items
To protect our crafting community, we cannot accept returns for:
- Opened or used ball point paint & supplies (hygiene reasons)
- Beaded items where beads may have been removed
- Digital patterns or books (instant download products)
- Personalized banners or calendars
Refund Information
Refunds will be issued to your original payment method:
- Credit cards (Visa/MasterCard/JCB): 3-10 business days after processing
- PayPal: 3-5 business days after processing
Original shipping fees are non-refundable unless the return is due to our error.
Exchange Policy
For exchanges of equal value:
- No additional shipping charges if using the same shipping method
- For upgrades to faster shipping, difference will be charged
Popular exchanges include switching between yarn weights (lace to super fine) or crafting categories (apparel to afghans).
Return Request Template
Use this template to initiate your return:
Need Help with Your Crafting Supplies?
Our team of crafting enthusiasts is happy to help! Contact us at [email protected] with any questions about returns or your projects.
Remember, we’re here to support your creative journey with quality yarns, tools, and accessories from lace weight to chunky!
