Welcome to Robotime Zone’s FAQ page! We’ve compiled answers to common questions about our premium crafting supplies, shipping policies, and more. Whether you’re a seasoned crafter or just beginning your creative journey, we’re here to help.

About Our Products

What types of crafting supplies do you offer?
We specialize in premium crafting materials including:
  • Yarns (from delicate lace-weight to chunky acrylics)
  • Crochet and knitting accessories (hooks, needles, stitch markers)
  • Amigurumi kits and supplies
  • Apparel-making materials
  • Bamboo crafting tools
  • Ball point paints and art supplies
  • Seasonal crafting collections
  • And much more!
Explore our full range in the menu categories at the top of every page.
How do I choose the right yarn weight for my project?
Our yarn weights are numbered for easy selection:
  • 0 – Lace: Delicate for fine shawls and lightweight projects
  • 1 – Super Fine: Great for socks and baby items
  • 2 – Fine: Versatile for lightweight garments
Need help deciding? Email our crafting experts at [email protected] with your project details!
Are your materials eco-friendly?
We prioritize sustainable options including:
  • Bamboo needles and hooks
  • Recyclable packaging
  • Natural fiber yarns
Look for the eco-friendly tag on product pages.

Ordering & Account

How do I create an account?
Simply click “Register” at the top right of any page. You’ll need:
  • Your email address
  • A secure password
  • Basic contact information
Accounts let you track orders, save favorites, and get personalized recommendations.
I forgot my password. What should I do?
Click “Forgot Password” on the login page. We’ll email a secure link to reset it. For security, these links expire after 2 hours.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 days). Email [email protected] immediately with your order number. While we can’t guarantee changes, we’ll do our best to accommodate your request.

Shipping & Delivery

Shipping Update: All orders are processed within 1-2 business days from our Edmond, US facility. Delivery times vary by location and shipping method.
What shipping options are available?
We offer two convenient options:
  1. Standard Shipping ($12.95 flat rate):
    • Carriers: DHL or FedEx
    • Delivery: 10-15 days after dispatch
    • Best for urgent supplies
  2. Free Shipping (orders $50+):
    • Carrier: EMS
    • Delivery: 15-25 days after dispatch
    • Ideal for planned projects
Do you ship internationally?
Yes! We ship worldwide except to select Asian countries and remote regions. During checkout, enter your address to see available shipping options and estimated delivery times.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Track it:
  • By logging into your account at robotimezone.com
  • Through the carrier’s website using your tracking number
  • By replying to your shipment confirmation email

Payments

What payment methods do you accept?
For your convenience, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. For added security, consider using PayPal.
Why was my payment declined?
Common reasons include:
  • Insufficient funds
  • Incorrect CVV code
  • International transaction blocks (contact your bank)
  • Billing address mismatch
Try again or use an alternate payment method. If issues persist, contact your bank.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery:
  1. Email [email protected] with your order number
  2. We’ll provide return instructions
  3. Ship items back in original condition
  4. Receive your refund once we process the return
Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my order arrives damaged?
We’re so sorry! Please:
  1. Take photos of the damaged items and packaging
  2. Email them to [email protected] within 3 days of delivery
  3. We’ll send replacements or issue a refund
Can I exchange an item for a different product?
For fastest service, we recommend:
  1. Returning the original item (see return policy above)
  2. Placing a new order for the desired item
This ensures you get the correct product quickly. Email us if you need assistance combining orders for shipping discounts.

Still Have Questions?

Our Edmond-based team of crafting enthusiasts is happy to help! Contact us at [email protected] and we’ll respond within 24 hours (except weekends and holidays).

Happy creating from the Robotime Zone family!